To Ensure A Successful Roofing Project:
Ask The Right Questions!

Do you have the necessary roofing licenses to perform the work? 

Ensure that the roofing contractor has the appropriate license for your specific state, city, and county. Request particular details, such as the license holder’s name, and verify the validity and absence of violations with your local licensing offices. Remember that a business license is not the same as a roofing contractor license, as the former is primarily for tax purposes and does not guarantee the roofer’s qualifications or expertise.

Do you provide a warranty for your roofing work?

Inquire about the warranty offered by the roofing contractor. Typically, a roof warranty covers a period of one year, but some roofers may offer extended warranties. It’s important to understand the coverage and duration of the manufacturer’s warranty for the materials used and the contractor’s warranty for the solid workmanship. Be aware that opting for an extended warranty may involve additional costs.

Do you use subcontractors for roofing projects? 

Ask the roofing contractor if they utilize subcontractors for their projects. Some contractors may subcontract certain aspects of the work, such as installation or repairs, to other individuals or companies. It’s important to know who will work on your roof and ensure they are qualified and reliable.

How long have you been in business? 

Ask about the roofing company’s experience and history. While it’s not the main factor of their competence and pricing, a well-established contractor with a track record will likely have many customer references and examples of their previous work. This information can help you assess their reputation and level of expertise.


How do you ensure the project stays on schedule? 

Ask the roofing contractor about their strategies for maintaining the project timeline. Unforeseen obstacles can sometimes happen during a roofing project, and the contractor must have contingency plans. Inquire about their workforce capacity to handle emergencies, availability of backup materials and tools, and their approach to dealing with inclement weather. Some contracts may even include clauses specifying the maximum time allowed for project completion. 

What precautions do you take to protect my lawn during the project?

Ensure that the roofing contractor has a plan to safeguard your lawn and exterior landscaping during the roofing job. Inquire about their approach to preventing damage, such as implementing designated foot traffic patterns to avoid stepping on bushes or causing ruts in the yard. Confirm whether they utilize heavy-duty magnets to collect any nails or metal debris that may pose a risk to your property.

How do you handle the disposal of waste materials? 

Ask the roofing contractor about their process for disposing of materials generated during the project. A reputable contractor should provide a large refuse container, such as a dumpster, to properly dispose of damaged materials, packaging debris, and other waste. Make sure the cleanup is handled and your property is left free of trash and leftover materials.

Can you provide references from previous customers? 

A reputable roofing contractor should provide references from past clients. Reach out to the company’s references and ask about their experience with the roofer, including the quality of the work, adherence to timelines, and overall satisfaction with the project.

Will you obtain the necessary permits for the roofing project? 

Permits may be required depending on your location and the roofing project scope. Ask the roofer if they will obtain the necessary permits or if it will be your responsibility. It’s crucial to ensure that all permits are obtained to avoid any legal issues or complications during the project.

How does your company handle unexpected issues or changes during a project? 

Sometimes unforeseen issues arise during a roofing project that may require additional work or changes to the initial plan. Ask the contractor how they handle these situations and if they will communicate with you about any necessary adjustments. It’s essential to have clear expectations and open communication to avoid misunderstandings and ensure a smooth process.


Will you provide a written contract?

 A written contract is crucial for any roofing project. It should outline all the details, including the scope of work, materials to be used, project timeline, payment terms, and any warranties or guarantees. Read before signing and make sure you understand everything. Ask if you are not clear or have a lawyer or someone experienced read over the contract for you.

How do you handle the payment for the project? 

Discuss the payment terms with the roofing contractor to ensure they align with your preferences and budget. Some contractors may require a deposit upfront, while others may have a payment schedule based on project milestones. It’s important to clarify the payment process to avoid any surprises or disputes later on.

Do you offer any financing options? 

Inquire if the contractor offers any financing options. Some contractors may have partnerships with financing companies that can provide loan options for the project. This is helpful if you need to spread out the cost over time.

Do you have any certifications or industry affiliations? 

Certifications and affiliations with professional organizations indicate that a roofing contractor is committed to maintaining high standards and staying updated with industry best practices. Ask if the contractor holds any certifications or belongs to any industry associations that demonstrate their expertise.

What is your process for addressing customer concerns or complaints? 

Knowing how the roofing contractor handles customer concerns or complaints is important. Ask about their process for addressing any issues during or after the project. A reputable contractor should have a clear procedure in place to address and resolve customer concerns promptly and satisfactorily.

Do you provide the timeline for the project? 

Ask the contractor for an estimated timeline for the roofing project. While unforeseen circumstances can sometimes cause delays, a professional contractor will provide a reasonable timeframe for completing the work. This will help you plan and make any necessary arrangements during the project.

What safety measures do you operate under? 

Roofing work can be hazardous, so it’s important to make sure the contractor prioritizes safety. Ask about the safety measures they have in place to protect against any issue arising during the project. This includes precautions such as using safety equipment, securing the work area, and following safety protocols.

How do you handle the cleanup after the project? 

After the roofing project is completed, debris and materials will likely be left behind. Ask the contractor about their cleanup process and how they ensure that your property is left clean and tidy.